Refunds & Returns Policy

At FITBEE, we are committed to providing a smooth and transparent experience for users while connecting them with a wide range of trusted health-focused brands. Since FITBEE functions as a marketplace platform, the responsibility for product quality, order fulfillment, shipping, returns, and refunds lies primarily with the respective independent brands listed on the platform.

We encourage all users to carefully read and understand the policies of each brand before making a purchase, as these policies may vary from one brand to another.

1. Marketplace Structure
FITBEE acts as an online marketplace that connects users with third-party brands. We do not manufacture, store, sell, or directly ship any products listed on the platform. Each order placed on FITBEE is forwarded to the respective brand, which is responsible for fulfilling the order.
2. Returns & Exchanges
Return and exchange requests are handled directly by the respective brand from which the product has been purchased. Each brand follows its own return and exchange policy, which may include specific eligibility conditions such as product condition, packaging requirements, and time limits. Users are strongly advised to review the return and exchange policy mentioned on the product page before placing an order. Approval of any return or exchange request is solely at the discretion of the brand.
3. Refund Process
If a return is approved by the respective brand, the refund process is also handled by that brand. Refund timelines, methods, and conditions may vary depending on the brand’s internal policies and payment processing systems. FITBEE does not directly process or control refunds but may assist users in coordinating with the concerned brand when required.
4. Eligibility for Returns & Refunds

Eligibility for returns, replacements, or refunds is determined entirely by the respective brand. Common factors that may be considered include:

  • Product condition upon return
  • Incorrect or damaged items received
  • Compliance with brand-specific return timelines
  • Supporting proof such as images or videos, if requested by the brand

Each brand reserves the right to approve or decline requests based on their policy terms.

5. Order Cancellations
Order cancellation policies vary by brand. Some orders may be eligible for cancellation before shipment, while others may not be cancellable once processing has begun. Users are advised to review cancellation terms carefully at the time of purchase.
6. Shipping & Return Logistics
All shipping, pickup, and reverse logistics (if applicable) are managed by the respective brands. FITBEE does not handle physical product movement or logistics operations. Delivery and return timelines are dependent on the brand and their logistics partners.

7. Support Assistance

While FITBEE does not control or override brand policies, we aim to support users by facilitating communication between them and the respective brand in case of any concerns. Our support team may assist in guiding users through the process where possible.
8. Important Disclaimer

By placing an order on FITBEE, users acknowledge and agree that:

  • The purchase is made directly from an independent third-party brand
  • All post-purchase processes including returns, refunds, cancellations, and exchanges are governed by the respective brand’s policies
  • FITBEE’s role is limited to providing a platform for discovery and transaction facilitation

We recommend users make informed decisions after reviewing all relevant product and brand information carefully.

If you have any questions or need assistance in connecting with a brand, our support team is always here to help guide you through the process.