Frequently Asked Questions (FAQ)

What is Fitbee?
Fitbee is India’s clean-label wellness marketplace — a curated platform for verified, no-junk nutrition and fitness brands, all in one place.

How is Fitbee different from other stores?
We’re a marketplace, not a manufacturer. Every brand on Fitbee is verified for clean-label, transparent ingredients before it gets listed.

How do I place an order?
Add your product to cart and checkout as usual. Your order request goes straight to the brand, who processes and ships it.

What payment methods do you accept?
We support all standard secure payment options — cards, UPI, netbanking, and wallets.

What is your shipping policy?
We offer pan India delivery

What is your return policy?
Returns and refunds are set by each brand and listed on the product page — check there before you buy.

How do I create an account?
Click Register/Sign In at the top of the site and fill in your details — takes less than a minute.

How do I join the Fitbee community?
When you create an account, you automatically become part of the Fitbee community! You can also connect with us on our social media channels — follow us on Instagram @fitbee__Official.

Can I track my order?
Yes, tracking details are shared by the brand once your order ships.

How do I become a seller on Fitbee?
Head to “Become a Vendor,” fill in your store details, and submit for review.

What are the requirements for becoming a seller?
Your brand should align with our clean-label, no-junk standard and pass our internal verification.

What fees are associated with selling on Fitbee?
Fee details are shared during onboarding once your application is reviewed.

How do I list my products?
Once approved as a vendor, you get access to your seller dashboard to add and manage listings.

How are orders processed?
Orders placed by customers are routed to your vendor dashboard for you to fulfil and ship.

 

If you have any other questions, please contact our customer support team.