Terms & Conditions
Introduction
Welcome to Fitbee (“Website”, “Platform”, “Fitbee”, “we”, “our”, or “us”).
This Website is owned and operated by Slekz. Fitbee is the brand name under which products and services are marketed, promoted, sold, and distributed through this Website, while Slekz is the legal entity responsible for operating the Website, processing payments, issuing invoices, fulfilling orders, handling customer support, maintaining regulatory compliance, and conducting all business activities associated with the Website.
By accessing, browsing, registering on, or purchasing from this Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, our Privacy Policy, Return & Refund Policy, Shipping Policy, and all other policies published on the Website from time to time.
If you do not agree with these Terms, please discontinue use of the Website immediately.
These Terms constitute a legally binding agreement between you and Slekz.
Definitions
For the purposes of these Terms:
“Website” refers to Fitbee.in and all associated websites, mobile websites, applications, services, and digital platforms operated by Slekz.
“User”, “Customer”, “You”, or “Your” refers to any person who accesses, browses, registers on, or uses the Website.
“Company”, “Fitbee”, “We”, “Us”, or “Our” refers to Slekz and its authorized representatives.
“Products” refers to all health supplements, sports nutrition products, wellness products, fitness products, personal care products, lifestyle products, and any other products offered through the Website.
“Services” refers to all services provided through the Website, including customer support, order fulfillment, subscriptions, promotions, consultations, and related services.
Eligibility
The Website is intended for individuals who are legally capable of entering into binding contracts under applicable laws of India.
By using the Website, you represent and warrant that:
You are at least 18 years of age, or are using the Website under the supervision of a parent or legal guardian.
You are legally competent to enter into binding agreements.
The information provided by you is accurate, complete, and up to date.
Your use of the Website complies with all applicable laws and regulations.
Fitbee reserves the right to refuse access to the Website, suspend accounts, cancel orders, or restrict services if it believes that a user is not eligible or is violating these Terms.
Account Registration
Certain features and services available on the Website may require account registration.
When creating an account, you agree to provide true, accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
You agree to immediately notify Fitbee if you become aware of any unauthorized use of your account, security breach, or suspicious activity.
Fitbee shall not be liable for any loss or damage arising from your failure to safeguard your account credentials.
Account Suspension and Termination
Fitbee reserves the right to suspend, restrict, deactivate, or permanently terminate any user account without prior notice if:
False or misleading information has been provided.
Fraudulent activity is suspected.
Excessive returns, refund abuse, or chargeback abuse is detected.
Promotional offers, discounts, referral programs, or loyalty benefits are misused.
Multiple accounts are created for the purpose of obtaining unfair benefits.
Any provision of these Terms is violated.
The user engages in unlawful, harmful, abusive, or unethical conduct.
Any rewards, loyalty points, referral credits, promotional credits, wallet balances, or coupons associated with a terminated account may be forfeited at the sole discretion of Fitbee.
Acceptable Use of the Website
You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of any third party.
You shall not:
Upload, publish, transmit, or distribute unlawful, harmful, defamatory, obscene, abusive, threatening, misleading, or objectionable content.
Attempt to gain unauthorized access to any part of the Website, servers, databases, or connected systems.
Interfere with the functionality, security, or operation of the Website.
Introduce viruses, malware, bots, scripts, or other harmful technologies.
Scrape, harvest, copy, reproduce, or extract Website content without authorization.
Impersonate any individual, business, organization, or government authority.
Violate intellectual property rights, privacy rights, or proprietary rights of others.
Use the Website for fraudulent, deceptive, illegal, or unauthorized purposes.
Any violation may result in immediate suspension or termination of access and may lead to legal proceedings where applicable.
Fraud Prevention and Verification
Fitbee actively monitors transactions and user activities to maintain a secure shopping environment.
Orders may be cancelled, delayed, suspended, or subjected to additional verification if:
Incorrect customer information is provided.
Payment verification cannot be completed.
Multiple suspicious orders are placed.
Promotional codes or offers are misused.
Excessive returns or chargebacks are detected.
Delivery addresses appear suspicious or unverifiable.
Identity verification requirements are not fulfilled.
Fraudulent activity is suspected.
Fitbee reserves the right to request government-issued identification, address proof, payment verification documents, or any other information required to verify a transaction.
Failure to provide requested information may result in cancellation of the order and restriction of future purchases.
Bulk Orders and Commercial Purchases
Fitbee primarily sells products intended for personal use and consumption.
Orders may be classified as Bulk Orders where products appear to be purchased for commercial resale, redistribution, or misuse of promotional offers.
Fitbee reserves the right to:
Limit purchase quantities.
Restrict promotional benefits.
Request additional verification.
Cancel Bulk Orders.
Refuse future Bulk Order transactions.
Any promotional discounts, cashback, loyalty rewards, referral benefits, or coupons associated with cancelled Bulk Orders may be withdrawn or adjusted.
User Content, Reviews and Feedback
Users may be permitted to submit reviews, ratings, comments, suggestions, feedback, photographs, videos, or other content on the Website.
By submitting such content, you confirm that:
You own or have the necessary rights to submit the content.
The content is accurate and lawful.
The content does not infringe the rights of any third party.
The content is not defamatory, abusive, misleading, or unlawful.
By submitting content, you grant Fitbee and Slekz a non-exclusive, royalty-free, perpetual, irrevocable, worldwide right to use, reproduce, modify, publish, distribute, display, and promote such content in connection with the Website and business operations.
Fitbee reserves the right to remove, edit, reject, or moderate any content without prior notice.
Electronic Communications
By using the Website, creating an account, submitting information, or placing an order, you consent to receive communications from Fitbee electronically.
These communications may include:
Order confirmations
Shipping notifications
Account updates
Security alerts
Customer support communications
Service announcements
Legal notices
Promotional messages
Communications may be delivered through email, SMS, WhatsApp, push notifications, telephone calls, or any other legally permitted method.
You may opt out of promotional communications at any time, subject to applicable laws and operational requirements.
Third-Party Services and Links
The Website may contain links to third-party websites, applications, payment gateways, courier partners, social media platforms, or external services.
Fitbee does not control and is not responsible for the content, privacy practices, policies, products, or services offered by third parties.
Your interactions with third-party services shall be governed by their respective terms and policies.
Changes to the Website
Fitbee reserves the right to modify, suspend, discontinue, restrict, or remove any part of the Website, products, services, features, content, or functionality at any time without prior notice.
Fitbee shall not be liable for any modification, suspension, interruption, or discontinuation of the Website or any part thereof.
Changes to Terms & Conditions
Fitbee reserves the right to update, amend, modify, or replace these Terms & Conditions at any time without prior notice.
Changes shall become effective immediately upon publication on the Website.
Your continued use of the Website after such changes constitutes your acceptance of the revised Terms & Conditions.
You are encouraged to review these Terms periodically to remain informed of any updates.
Ownership of rights
Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the explicit permission of Slekz. All information displayed, transmitted or carried on the Website is protected by copyright and other intellectual property laws. Copyrights and other intellectual property in respect of the some of the content on the Website may be owned by the third parties. This site is designed, updated and maintained by Slekz or its licensors. You shall not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content available on the Website.
Products and Services
Fitbee offers health supplements, sports nutrition products, wellness products, fitness-related products, personal care products, lifestyle products, and other products that may be listed on the Website from time to time.
All products displayed on the Website are subject to availability.
We make reasonable efforts to ensure that product descriptions, images, nutritional information, ingredients, specifications, pricing, and other product-related information are accurate. However, actual products, packaging, labels, colors, ingredients, and specifications may vary due to manufacturer updates, packaging revisions, screen settings, or other factors beyond our control.
Fitbee reserves the right to modify, discontinue, replace, or remove any product from the Website at any time without prior notice.
Product Information Disclaimer
The information provided on the Website regarding products, ingredients, nutritional values, usage instructions, health benefits, recommendations, and related content is provided for informational purposes only.
Manufacturers may change product formulations, ingredients, packaging, nutritional values, or labeling without prior notice.
Customers are advised to carefully read all labels, warnings, instructions, ingredient lists, and packaging provided with the product before use.
Fitbee does not guarantee that all product information displayed on the Website will always be complete, accurate, current, or error-free.
Product Availability
All products displayed on the Website are offered subject to availability.
The addition of a product to your cart does not reserve the product for purchase.
In certain situations, products may become unavailable after an order has been placed. In such cases, Fitbee reserves the right to cancel the affected order or part of the order and initiate a refund where applicable.
Orders
Your placement of an order on the Website constitutes an offer to purchase products from Fitbee.
An order shall be deemed accepted only after:
Successful payment authorization, where applicable.
Completion of internal verification procedures.
Confirmation of product availability.
Dispatch of the ordered products.
Order confirmation emails, SMS notifications, or order numbers generated by the Website do not constitute acceptance of an order.
Fitbee reserves the right to accept, reject, limit, or cancel any order at its sole discretion.
Order Verification
To maintain a secure shopping environment and prevent fraudulent transactions, Fitbee reserves the right to verify any order before processing or dispatching it.
Verification may include:
Telephone verification.
Email verification.
Identity verification.
Address verification.
Payment verification.
Customers may be required to provide additional documentation, including government-issued identification or proof of address.
Failure to complete the verification process may result in order cancellation.
Order Cancellation by Fitbee
Fitbee reserves the right to cancel any order at any stage prior to delivery under circumstances including but not limited to:
Product unavailability.
Inventory mismatch.
Pricing errors.
Technical errors.
Payment issues.
Fraud prevention measures.
Regulatory restrictions.
Bulk ordering activity.
Violation of these Terms & Conditions.
In such cases, any amount received from the customer shall be refunded in accordance with applicable policies.
Customer-Initiated Cancellation
Customers may request cancellation of an order before it is dispatched.
Once an order has been packed, processed, shipped, or handed over to a courier partner, cancellation requests may not be accepted.
Approved cancellations shall be processed in accordance with the Refund Policy.
Pricing Policy
All prices displayed on the Website are in Indian Rupees (INR).
Prices may be revised at any time without prior notice.
Fitbee reserves the right to modify product prices, discounts, promotional offers, cashback programs, loyalty rewards, referral benefits, and other pricing-related elements at its sole discretion.
In the event of a pricing error caused by technical issues, system failures, typographical mistakes, or human error, Fitbee reserves the right to cancel the affected order regardless of whether payment has been received.
Taxes and GST
Applicable taxes, including Goods and Services Tax (GST), shall be charged in accordance with prevailing laws and regulations.
Tax invoices, GST invoices, debit notes, credit notes, and related tax documents may be issued under the legal entity name:
Slekz
Customers acknowledge and agree that all taxation, invoicing, accounting, and statutory compliance obligations relating to orders placed on the Website are undertaken by Slekz.
Brand and Legal Entity Disclosure
Fitbee is a brand owned and operated by Slekz.
By using the Website and placing orders, customers acknowledge and agree that:
Fitbee is the trading and brand name used for marketing and business operations.
Slekz is the legal entity responsible for operating the Website.
Payments may be processed under the name Slekz.
Invoices may be issued under the name Slekz.
GST documentation may reflect Slekz.
Bank statements and payment gateway records may display Slekz.
All contractual obligations arising from purchases made on the Website are undertaken by Slekz.
The use of the Fitbee brand name does not create any separate legal entity independent of Slekz.
Payment Methods
Fitbee may offer various payment methods including but not limited to:
UPI
Debit Cards
Credit Cards
Net Banking
Wallets
EMI Options
Cash on Delivery (where available)
Other payment methods approved by Fitbee
The availability of payment methods may vary based on location, order value, product category, risk assessment, or operational considerations.
Fitbee reserves the right to enable, disable, restrict, or modify payment options at any time without prior notice.
Payment Processing
Payments made through the Website are processed through authorized third-party payment gateways, financial institutions, banks, and payment service providers.
Fitbee does not store complete credit card details, debit card details, CVV numbers, UPI PINs, banking passwords, or other sensitive payment credentials on its systems.
Customers acknowledge that payment transactions are also subject to the terms and conditions of the respective payment providers and financial institutions.
Payment Verification and Security
Fitbee reserves the right to conduct payment verification checks to prevent unauthorized, fraudulent, or suspicious transactions.
Where necessary, customers may be required to provide supporting documentation to establish ownership of the payment method used for the transaction.
Failure to provide requested information may result in cancellation of the order.
Cash on Delivery (COD)
Cash on Delivery services may be available only for selected locations, products, and customers.
Fitbee reserves the right to restrict or disable Cash on Delivery for:
High-risk orders.
Customers with excessive return history.
Customers who repeatedly refuse deliveries.
Certain locations.
Certain product categories.
Customers agree to make full payment before accepting delivery of the order.
Repeated refusal of Cash on Delivery orders may result in account restrictions or removal of Cash on Delivery eligibility.
Shipping and Delivery
Fitbee delivers products across serviceable locations within India through third-party logistics and courier partners.
Estimated delivery timelines displayed on the Website are indicative only and should not be considered guaranteed delivery commitments.
Delivery timelines may vary depending on:
Product availability.
Delivery location.
Courier partner performance.
Weather conditions.
Public holidays.
Government restrictions.
Operational circumstances beyond our control.
Delivery and Receipt of Products
Orders shall be delivered to the shipping address provided by the customer at the time of placing the order.
Customers are responsible for ensuring that all shipping information is accurate and complete.
Fitbee shall not be liable for failed deliveries, delays, losses, or additional expenses resulting from inaccurate shipping information provided by customers.
Customers are encouraged to inspect packages upon delivery and report any visible damage, missing items, or delivery discrepancies within 48 hours of receipt.
Risk of Loss
Ownership and risk associated with products shall pass to the customer upon successful delivery of the order to the delivery address specified by the customer.
After delivery, customers assume responsibility for the products.
Delivery Delays
Fitbee shall not be liable for delivery delays caused by circumstances beyond its reasonable control, including but not limited to:
Natural disasters.
Floods.
Earthquakes.
Severe weather conditions.
Transportation disruptions.
Government actions.
Public emergencies.
Strikes.
Force majeure events.
Delivery dates displayed on the Website are estimates only and shall not be treated as guaranteed commitments.
Promotional Offers, Discounts and Coupons
Promotional offers, discounts, cashback programs, referral programs, loyalty benefits, coupon codes, and similar promotional activities are offered at the sole discretion of Fitbee.
Fitbee reserves the right to:
Modify promotional terms.
Withdraw offers without prior notice.
Cancel improperly used discounts.
Recover benefits obtained through misuse.
Restrict participation in promotional programs.
Any misuse, abuse, manipulation, or fraudulent use of promotional offers may result in cancellation of orders, forfeiture of benefits, suspension of accounts, or legal action where appropriate.
Chargebacks and Payment Disputes
Customers are encouraged to contact Fitbee Customer Support before initiating chargebacks, payment reversals, or disputes through banks or payment providers.
Where a chargeback, payment reversal, or dispute is determined to be fraudulent, abusive, or unjustified, Fitbee reserves the right to:
Suspend or terminate user accounts.
Recover losses and associated costs.
Contest disputes with payment providers.
Restrict future purchases.
Pursue legal remedies available under applicable law.
Customers remain responsible for genuine payment obligations arising from valid purchases made through the Website.